Vehicle Standards Promise

If you’re looking for a quality used car in Aberdeenshire, then you've definitely come to the right place! At Jim Reid Vehicle Sales & Service, we've spent years perfecting our approach to used car sales. Every vehicle that makes it onto our forecourt has passed our comprehensive quality checks – because we believe your next car should feel as good as new, even when it’s second-hand.

Our Vehicle Standards Promise

We appreciate that in some cases, buying a used car can feel like a daunting experience - especially if you’ve not purchased one before. It’s for this reason that we've developed a meticulous standards process for every Jim Reid vehicle we sell. Here's what you can expect when you buy from us: 

Comprehensive Tyre Care

Your safety is a huge priority for us. That's why we always go above and beyond with our tyre standards on every used car in our care. While many other used car dealers in the trade stick to the legal minimum amount of tread required, we ensure every tyre has plenty of life left in it - that’s our Jim Reid promise. 

• Expect a professional tyre inspection ensuring a minimum 3mm tread depth (well above the 1.6mm legal requirement).
• Benefit from regular tyre checks for uneven wear patterns and immediate replacement when and if necessary. 
• Our state-of-the-art Ravaglioli 4-wheel alignment equipment is designed for optimal vehicle handling, so we can check the camber, caster and toe are all within the manufacturer’s recommendations. 

Expert Paintwork Assessment

As we all know, first impressions really do matter, so we want you to feel proud of your car's appearance. Our paintwork standards ensure your vehicle looks its best for its age - even when we’ve had to provide a touch-up job for any vehicles that come to us with minor bodywork issues. Here’s our Jim Reid promise: 

• We will remove any minor bodywork imperfections using our professional machine polishing equipment. 
• Our dent removal expert will ensure that no previous marks are evident. 
• Any cars with more significant damage undergo repairs in our premium body shop. 
• Every car we sell is subject to thorough HPI history checks to verify it has not been involved in an accident at any point. 
• We will openly discuss any paintwork and/or polishing work we perform on your pre-loved car. 

Interior Condition  

No matter what your car’s purpose, we want you to enjoy being on the inside as much as you do looking at the outside. You may be spending hours at the wheel, so it’s important for us to ensure driving your vehicle is a pleasant place to be. As part of our Jim Reid promise, our interior preparation includes the following:

• A comprehensive interior valeting service.
• Professional odour removal treatment.
• Specialist cleaning for leather and fabric upholstery.
• Repairs of any minor interior damage such as small tears and scratches. 

Wheel Refurbishment

A lot of the second-hand cars we sell are fitted with alloy wheels which of course look much smarter than traditional hub caps. But, the downside is that alloys are prone to kerbside scratches, so we do our best to ensure that your car’s wheels are blemish-free within reason. Here’s our Jim Reid promise: 

• Benefit from our professional alloy wheel inspection and repairs. 
• Expect a comprehensive assessment of structural integrity.
• Reap the rewards of our expert refinishing service for damaged wheels.
• We always ensure quality-matched alloy paint finishes. 

Mechanical Condition and Service History

We aim to make sure that all the cars we sell aren’t just ‘used’ but have been properly pre-loved so they can be enjoyed for many more years to come. As a buyer, we appreciate that true peace of mind comes from knowing the car's history and condition. That's why we're meticulous about the mechanical standards of our second-hand vehicles, as outlined by our Jim Reid promise:

• We carry out detailed vehicle provenance checks.
• You can expect a complete service history verification of your vehicle.
• Your car will receive a pre-delivery inspection and servicing.
• Benefit from a minimum of 6 months MOT validity. 
• Any maintenance or repairs are carried out under manufacturer-standard protocols. 

Documentation and Registration

We believe in complete transparency which is why we won’t ever sell you a car without showing the V5C registration document first. Our documentation process ensures you know exactly what you're buying - even if it has been an ex-business vehicle. Here’s our Jim Reid promise:

• Expect a full V5C documentation review before buying. 
• Understand the vehicle’s ownership history, including complete disclosure of any previous business use. 
• Take advantage of our professional registration plate transfer service for just £50 (including VAT). 
• Benefit from our complimentary new number plate fitting too! 

Warranty Coverage

We wouldn’t sell a car to you if we weren’t willing to buy it ourselves. In fact, we go over and above to offer comprehensive warranty protection that goes beyond the industry standard. Most new cars now come with manufacturer warranties as standard from a minimum of 3 years up to 7. This means that many of our used cars are still within their original warranty period - but that doesn’t mean we shirk our responsibility - far from it!

If the car you buy from us needs repair while it’s under warranty, we will help you every step of the way. We believe we are the only independent used car dealer in Scotland to do so! Here’s what we offer: 

• Comprehensive aftercare support during vehicle ownership. 
• Extended manufacturer warranty on eligible vehicles with one of the country’s leading suppliers.
• A  complimentary courtesy car whilst yours is out of action (subject to availability). 
• Free collection and delivery for manufacturer warranty repairs.
• We’ll even liaise directly with the franchise dealer on your behalf. 

Experience the Jim Reid Difference

Here at Jim Reid Vehicle Sales & Service, we believe the experience is everything. Being family-owned isn't just a selling point – it's how we approach every aspect of our business, so you are safe in the knowledge you're choosing a local dealership that treats you like family.

As such, we pride ourselves on providing transparent communication teamed with professional expertise. It is our mission to pair outstanding customer service with dedicated aftercare support, ensuring you receive a used car that has been comprehensively prepared and presented for its new life. 

We are always open to feedback in a bid to deliver the best car-buying service in Scotland. If you have any questions, queries or comments, please do not hesitate to get in touch by emailing [email protected]. 

Customer Care & Complaint Resolution at Jim Reid

Your satisfaction means everything to us. While we work hard to ensure every customer experience is exceptional, we understand that sometimes things might not meet your expectations. If that happens, we want to hear from you and make things right.

Our Commitment to You

As a family-run business, we take immense pride in maintaining the highest standards of customer service. Each concern raised helps us improve and serve you better. We promise to:

• Listen carefully to your feedback
• Respond promptly to your concerns
• Handle your complaint with respect and understanding
• Keep you informed throughout the resolution process
• Learn from your experience to improve our service

How to Reach Us: General Enquiries and Complaints

We're here to help resolve any issues quickly and effectively. You can reach us through any of these channels:

Visit Us:

Jim Reid Vehicle Sales & Service, Unit 5, Craigearn Business Park, Morrison Way, Kintore, Inverurie, AB51 0TH

Call Us:

01467 469990

Email Us:

[email protected] 

What We Need from You

To help us resolve your concern as quickly as possible, please provide:

1. Your full name and contact details
2. A detailed description of your complaint
3. Your vehicle details or lease agreement information
4. What you would like us to do to resolve the matter
5. Copies of any relevant documentation

Finance-Related Concerns

For matters relating to vehicle finance, we work closely with specialist partners in the industry to help resolve your complaint or concern. As such, it is your right to contact them directly: 

The Compliance Guys Ltd, 28 Cleveland St, Wolverhampton WV1 3HT

Phone: 01902 475321 | Email: [email protected]

Our Resolution Process: 

1. Acknowledgement - We'll acknowledge your complaint within 24 hours of receiving it.
2. Investigation - Our team will thoroughly investigate your concerns, reviewing all relevant information.
3. Resolution - We aim to resolve most complaints within 5 working days.
4. Final Response - You'll receive a detailed response explaining our findings and proposed resolution.

Further Support:

If we haven't resolved your finance-related complaint within 8 weeks, or you're unhappy with our final response, you have the right to refer your case to:

The Financial Ombudsman Service | Phone: 0300 123 9123 | Website: www.financial-ombudsman.org.uk

Please note this service is free and independent, offering a fair assessment of your case.

Our Quality Promise

While we hope you'll never need to use our complaints process, we want you to feel confident that if something does go wrong, we'll be here to make it right. That's the Jim Reid way – treating every customer like family and every concern with the utmost importance.

Do you have questions about our complaint-handling process? We're always happy to explain further – just give us a call or drop by our showroom for a chat.